Refund policy

Return & Refund Policy

Effective Date: August 4, 2026

Thank you for shopping with WishKit. We strive to provide quality products and a smooth shopping experience. Please read this Return & Refund Policy carefully before making a purchase.

1. Return Policy

We accept returns only under the following circumstances:

  • You received a damaged, defective, or incorrect product.

  • The return request is raised within 24 hours of delivery.

  • The product is unused, in its original condition, and includes all original packaging and accessories.

  • A complete unboxing (open box) video and clear photos of the product are provided for verification.

2. Mandatory Unboxing Video

To process any return or refund request, a clear and continuous unboxing video is mandatory.

The video must clearly show:

  • The sealed package before opening.

  • The shipping label with the order details.

  • The complete unboxing process without cuts or edits.

  • The product received and the issue.

Requests submitted without a valid unboxing video may not be eligible for return or refund.

3. Refund Policy

Refunds will be issued only if:

  • The returned product is inspected and approved by our quality team.

  • A replacement is not available due to stock unavailability.

  • The order is cancelled by WishKit before shipment.

4. Refund Processing Time

Once your refund request is approved, the refund will be credited to your original payment method within 5 working days.

For Cash on Delivery (COD) orders, refunds will be processed via bank transfer or UPI after the required account details are received.

Please note that banks or payment providers may take additional time to reflect the refund in your account.

5. Order Cancellation

  • Orders can be cancelled only before they are shipped.

  • Once an order has been dispatched, cancellation requests cannot be accepted.

6. How to Request a Return or Refund

To initiate a return or refund, please email us with the following details:

  • Order Number

  • Customer Name

  • Registered Mobile Number

  • Clear product photos

  • Complete unboxing video

  • Brief description of the issue

Email: support@wishkit.in

Our support team will review your request and respond within 2–3 business days.

7. Contact Us

If you have any questions regarding this Return & Refund Policy, please contact us:

WishKit
Website: https://wishkit.in
Email: support@wishkit.in

We value your trust and are committed to resolving genuine concerns as quickly as possible.